Please read our cancellation guidelines carefully before placing your order with Mahhika.
1. Order Cancellation by the Customer
At Mahhika, we strive to process and dispatch your orders as quickly as possible. If you wish to cancel your order, please do so within 24 hours of placing it or before the order has been dispatched from our warehouse.
How to Cancel: To request a cancellation, please email us immediately at contactus@mahhika.com or contact us via WhatsApp/Phone at +91 9069100052 with your Order ID.
Approval: Once your cancellation request is received and verified, we will send you a confirmation email, and your refund will be initiated.
2. Cancellation After Dispatch
Once an order has been handed over to our shipping partners and dispatched, it cannot be cancelled. If you no longer wish to keep the product after it has been shipped, you will need to receive the delivery and initiate a return request in accordance with our Return & Exchange Policy.
3. Custom and Made-to-Order Items
Please note that any customized outfits, altered sarees (e.g., sarees with pre-stitched falls and pico), or made-to-order items cannot be cancelled once the processing or tailoring has commenced. We appreciate your understanding, as these pieces are specifically crafted for you.
4. Cancellation by Mahhika
While we make every effort to fulfill all orders, there may be certain situations where we are unable to accept or must cancel an order. Mahhika reserves the right, at our sole discretion, to refuse or cancel any order for any reason.
Situations that may result in your order being cancelled include:
Non-availability of the product or quantities ordered.
Inaccuracies or errors in product or pricing information.
Issues identified by our credit and fraud avoidance department.
Incomplete or inaccurate shipping addresses provided by the customer.
If your order is cancelled by us after your payment has been processed, the full amount will be reversed back to your original payment method. We will notify you via email if any portion of your order is cancelled or if additional information is required to accept your order.
5. Refunds for Cancelled Orders
For all successfully cancelled orders, refunds will be processed in the following manner:
Prepaid Orders: The refund will be credited back to the original mode of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallets).
Processing Time: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your bank’s processing times.
6. Need Assistance?
If you have any further questions regarding the cancellation of your order, please do not hesitate to reach out to our support team. We are always here to ensure your experience with Mahhika is seamless and elegant.
